Questions people ask before they connect

Compare the monthly subscription, installation cost, router requirements and fair usage limits, not just the advertised starting price. Pamoja's lowest monthly home plan is Sungura, 10 Mbps at KSh 1,499. Home fibre installation is free, but this plan needs your own compatible router. Confirm your address and equipment before paying.

10 Mbps can be a starting point for a light-use household browsing, messaging and streaming on a limited number of devices. Several simultaneous streams, large downloads and video calls share the connection. Tell support what you use at the same time so you can choose a suitable speed without paying for capacity you do not need.

No. The 10 Mbps offers at KSh 100 for 24 hours or KSh 390 for 7 days are for customers with an existing installed Pamoja fibre connection only. They do not include a new installation and do not apply to other speeds. A smaller payment covers a shorter period; it does not necessarily cost less over a full month. Confirm availability with support before paying.

Check our coverage pages for listed neighbourhoods in Ongata Rongai, Nanyuki, Ngong, Kiserian, Tuala (Twala) and Kikuyu. Likii is listed under Nanyuki and Gataka Town under Ongata Rongai. Send the exact building or plot for confirmation. Pamoja installs fibre cables to premises; a router provides WiFi inside the home. We do not offer wireless last-mile installation.

We first confirm that your exact building or plot is reachable from our fibre route. Our technical team then installs the fibre cable and equipment. Installation is normally completed within 48 hours after your application is processed and coverage is confirmed.

We accept payment through M-PESA (Pay Bill 4078033), and you can also pay through our online client portal at pamojafiber.phpradius.com.

Yes. Customers who already have an installed Pamoja fibre connection can ask for a short-term 10 Mbps recharge: KSh 100 for 24 hours or KSh 390 for 7 days. These are short-term offers for existing customers, not new-installation packages. Contact our 24/7 support team to confirm availability before paying.

Our customer support team is available 24/7. Call 020 765 3000 or WhatsApp 0799 745 714 and we will work through it with you, and send a technician if needed.

Yes, at any time. Contact customer support and we will move you to the new plan. The change takes effect immediately.

Yes. Business plans run from 10 Mbps to 100 Mbps, sized for offices from a couple of people up to 50 seats. See the packages page or contact us for a recommendation.

Home plans are month to month with no long-term contract. Business plans have flexible contract options to suit your needs.

Log in to the client portal at pamojafiber.phpradius.com. Your current usage and Fair Usage Policy status are shown on your dashboard.

All home plans include free fibre installation. The KSh 1,499 Sungura plan requires you to provide a compatible router. For business plans, installation fees may apply depending on the package and location.

Sungura: 10 Mbps for KSh 1,499 per month. Installation is free when you provide a compatible router, subject to confirmation at the exact address. The KSh 100 daily and KSh 390 weekly recharges are only for customers with an existing installed connection.

No. Pamoja Home Fiber installs fibre internet only. Our cables pass through the neighbourhoods published on our coverage pages.

Ongata Rongai, Kiserian, Tuala (also searched as Twala), Ngong, Nanyuki and Kikuyu, in the neighbourhoods listed on each coverage page. Availability is confirmed at the exact building or plot before installation.