Find answers to common questions about our services, packages, and Fair Usage Policy
Our Fair Usage Policy ensures all customers get a fair share of network resources. Each package comes with the monthly data limit shown below. Once you reach this limit, your speeds are reduced to a lower rate (varies by package) but you remain connected with no extra charges.
| Package | Fibre Speeds | Monthly Cost | FUP Limit | Speed After FUP |
|---|---|---|---|---|
🐰Sungura | 10 Mbps | KSh 1,499 | 15 TB | 5 Mbps |
🐆ChuiPopular | 20 Mbps | KSh 1,999 | 15 TB | 5 Mbps |
🦁SimbaMarara | 30 Mbps | KSh 2,499 | 15 TB | 10 Mbps |
🦁Simba | 40 Mbps | KSh 2,999 | 7 TB | 12 Mbps |
🐐Swara | 60 Mbps | KSh 3,499 | 7 TB | 15 Mbps |
🐆Duma | 90 Mbps | KSh 4,999 | 7 TB | 20 Mbps |
We first confirm that your exact building or plot is reachable from our fibre route. Our technical team then installs the fibre cable and equipment. Installation is normally completed within 48 hours after your application is processed and coverage is confirmed.
We accept payment through M-PESA (Paybill: 4078033), and you can also pay through our online client portal at pamojafiber.phpradius.com.
Our customer support team is available 24/7 to assist you with any connectivity issues. Simply contact us via phone at 0207653000 or WhatsApp at 0799745714, and we will resolve the issue promptly.
Yes, you can upgrade or downgrade your plan at any time. Simply contact our customer support team, and we will assist you with the process. The change will take effect immediately.
Yes, we offer a range of business internet plans tailored to meet the needs of small, medium, and large enterprises. Contact us for more information about our business packages.
Our home internet plans are offered on a month-to-month basis, with no long-term contracts. For business plans, we offer flexible contract options to suit your business needs.
You can check your data usage by logging into our client portal at pamojafiber.phpradius.com. Your current usage and FUP status are displayed on your dashboard after logging in.
All home plans include free fibre installation. The KSh 1,499 Sungura plan requires the customer to provide a compatible router. For business plans, installation fees may apply depending on the package and location.
Our lowest-priced home fibre package is Sungura: 10 Mbps for KSh 1,499 per month. Fibre installation is free when the customer provides a compatible router, subject to confirmation at the exact address.
No. Pamoja Home Fiber installs fibre internet only. Our fibre cables pass through the neighbourhoods published on our coverage pages.
Our fibre network serves Ongata Rongai, Kiserian, Tuala (also searched as Twala), Ngong, Nanyuki, Kikuyu, and the neighbourhoods listed on the coverage pages. Availability is confirmed at the exact building or plot before installation.