Phone, 24/7

020 765 3000

Faults, new connections and billing.

WhatsApp, 24/7

0799 745 714

Send your location for a coverage check.

Email

info@pamojahomefiber.com

Quotes, partnerships and general enquiries.

Support tickets

tickets.ispsoko.co.ke

Log a fault and track its progress.

Client portal

pamojafiber.phpradius.com

Pay, check usage and see your expiry date.

Office hours

Mon–Fri 8am–6pm · Sat 9am–6pm

Phone and WhatsApp support runs around the clock.

Help us help you

What to include in your enquiry

For a new fibre connection

Send your town, estate or neighbourhood, building name and a nearby landmark. A location pin helps us check the exact premises. Tell us whether the connection is for a home or business and which package interests you.

Installation is normally within 48 hours after an application and address coverage check. For the Sungura plan, ask whether your existing router is compatible before buying equipment.

Compare fibre packages

For an existing connection

Contact support privately with your customer account number, the affected location, when the problem started and whether one device or all devices are affected. Describe any warning lights on the router and the checks you have already tried.

Never send your M-PESA PIN, account password or one-time security code. If you need a daily or weekly recharge, mention that your fibre is already installed and confirm offer availability before paying.

Read payment instructions

Head office

Visit us in Ongata Rongai

Pamoja House, Honey Pot Road
Ongata Rongai, Kajiado County
Kenya

Prefer to send an enquiry in writing? The form on the home page reaches the same team.

Send an enquiry Check coverage

Map of Pamoja fibre coverage in Ongata Rongai, Kiserian, Ngong, Tuala. Loading map…

Shaded areas show the approximate reach of the fibre network. Availability is always confirmed at the exact building or plot before installation.

Contact channels